Delivering opportunity from crisis
Show ME Improvement helps teams see the opportunity, improve flow and build the capability to deliver measurable value
Our expertise
Healthcare
Healthcare is different. Patients are not products.
100,000 lives, Don Berwick 2004
Healthcare transformation on four continents (inc Singapore)
Combat trauma in Iraq and Afghanistan, USAF
Multi-site NHS national improvement programme (Vital Signs) - more, faster than global benchmark (VMI).
NHS England 10-Year plan benchmark results
Wrote NHS Impact trigger paper
First healthcare AIQI work in UAE
Infosys - £1.2B NHS workforce management solution bid
Aviation & Aerospace
Release aircraft, capacity and value.
Delivered £1.4B in savings for UK Fast Jets (UK NAO accredited)
World's first military operational application of Lean HMS ILLUSTRIOUS doubled sortie generation (military output)
First application in major airlines (Lufthansa Technik, Etihad, Emirates) (30% reduction in turnaround time; man-hours and costs)
Worlds No1 on-time airline - Iberia
40 years of experience in aviation operations, maintenance, and manufacture
Maritime
Readiness and reliability through better flow
First application of method-based improvement to maritime operations, training and governance
Double operational capability (Sortie Generation Rate)
80% incraese in weapons delivery rate
£32M savings in governance overhead
90,000 training man hours saved
Remove operational friction, improve reliability and release capacity in high-consequence environments
Public services
Design services around citizens, not organisational boundaries.
First method based improvment applications in central government, police and councils
25% of police calls identified as avoidable (failure demand)
75% reduction in time taken for custody handover generates £2.8M savings
75% reduction in recruitment time
90% call resolved first time
75% reduction in planning flow time
Reduce duplication, resolve more at first contact and convert strategy into a practical operating model.
Industry and Complex Operations
Make the work visible. Improve the operating system.
Reduce delays, stop firefighting
Experience from pig farms to satellites
Deliver performance transformation in four dimensions (quality, delivery, cost, morale),
Deliver target culture including a culture of continuous improvement.
Deliver training for scaling and sustainment
the practice - our how
Our HOW
Our HOW is our "secret sauce" built on DEEP Experience and five principles.
Engagement practice – That transformation will come from engaging our team members, community and stakeholders in an engagement practice
Flow – That all reports, plans, models, strategies, programmes, projects, training, systems and investment have as a central aim improving delivery and how it flows.
Invisible Harm – That central to improving delivery, flow and mitigating resource challenges is the systemic removal of invisible harm (waste, variation and overburden).
Holistic – That transformation will come from a higher guiding integrated systemic approach (Purpose, Process, Culture, People, Leadership, Policy, Technology, Money).
Individual – That we want to help our team members be the best version of themselves and be responsible, with their team, for the improvement of what they control (e.g., their local basic process performance and costs)
our experience
Founded in operational leadership we are like a public sector
Special Improvement Service
An elite capability designed to address urgent operational challenges and deliver sustainable improvement across services.
With an ethos of transforming wasteful work and the people it has broken, through teamwork, principles and practice.
The Royal Navy
The Royal Air Force
British Army
Kent Police
Suffolk Police
UK Government
Manufacturing Industry
NATO
UNICEF
Oil and Gas
RNLI
Kent CPS and Probation
Portuguese Air Force
USAF Europe
Lufthansa Technic
Etihad Airlines
Mubadala
AMMROC
Iberia Airlines
Healthcare – UK NHS
Healthcare – UAE SKMC; Singapore General; Singapore Tan Tok Sing
WFC Shared Services
Infosys
Beyond Gravity